Terms and Conditions

Clarity Business Support

Last updated: 12.09.2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website at claritybusinesssupport.co.uk (the "Site") and any enquiry, booking, or engagement of services made through it. The Site is operated by Clarity Business Support, a trading name of HB VA Services ("we", "us", "our"). By using the Site or engaging our services, you ("Client", "you") agree to be bound by these Terms.

Clarity Business Support is a virtual assistant and business support service based in Colchester, Essex, England.

2. About Our Services

We provide virtual assistant and business support services, which may include (but are not limited to) administrative support, diary and inbox management, social media assistance, and other tasks agreed with you from time to time.

The specific services, hours, and fees for your engagement will be set out in a separate Statement of Work or service agreement, which forms part of the contract between us once accepted. Any services requested via this Site are subject to that separate agreement being signed before work begins.

3. Enquiries and Engagement

Submitting an enquiry or contact form through the Site does not create a contract between us. A contract is only formed once we have issued and you have accepted a formal Virtual Assistant Agency Agreement and/or Statement of Work.

We reserve the right to decline any enquiry or engagement at our discretion.

4. Fees, Invoicing and Payment

- Fees for services are set out in your individual Statement of Work.

- Invoices are issued monthly, in advance of the work being carried out, unless otherwise agreed in writing.

- We may bill separately for reasonable, pre-approved expenses incurred in delivering your services (e.g. mileage at £0.45 per mile or the equivalent hourly travel rate, stationery, printing, and postage).

- Payments not received by the due date may result in a pause in work. We reserve the right to withhold completed work or materials until any outstanding balance is settled.

- Interest may be charged on overdue payments at 4.75% above the Bank of England base rate, accruing daily and compounded quarterly, from the due date until payment is made in full.

- If a debt has to be passed to a third party for collection, you agree to cover any reasonable associated costs, including legal and collection fees.

5. Office Hours and Communication

- Our standard office hours are Monday to Friday, 9am–5pm. Email is our primary form of communication; the specific channel used for your engagement (e.g. email or Slack) will be agreed with you directly.

- We are available for pre-scheduled calls on weekdays between 9:30am and 2:30pm. Calls over 10 minutes may be billed. Cancellations require at least 24 hours' notice; late cancellations or missed calls may be chargeable.

- Work requested outside standard office hours may incur an additional charge of up to 50% of the standard fee.

6. Cancellation and Termination

Either party may end an ongoing service agreement by providing written notice as set out in your Statement of Work (typically 48 hours), or immediately in the event of a material breach of the agreement.

You remain responsible for paying for any work carried out up to the point of termination.

7. Your Responsibilities

You agree to:

- provide accurate, complete and lawful information and materials needed for us to carry out the agreed services;

- ensure you hold the necessary rights and permissions for any content, images, or materials you provide to us; and

- respond to reasonable requests for information in a timely manner, as delays on your part may affect delivery timescales.

8. Intellectual Property

Unless otherwise agreed in writing, any deliverables or work product created specifically for you as part of your engagement will become your property once paid for in full.

The content, branding, and design of this Site itself (including the Clarity Business Support name and logo) remain the property of Clarity Business Support / HB VA Services and may not be copied or reproduced without permission.

9. Confidentiality and Data Protection

We treat any confidential business information you share with us with care, and will not disclose it to third parties without your consent, except where required by law or where the information is already public.

Where we process personal data on your behalf (such as email or postal addresses), we do so in accordance with the UK GDPR and Data Protection Act 2018. Personal data is typically retained for a minimum of 6 months and a maximum of 6 years, unless a different period is agreed.

If you choose to give us access to your business or personal accounts (e.g. email, social media, or software platforms), you do so at your own risk, and you remain responsible for the security and appropriate use of your own accounts.

For details on how we handle personal data collected via this Site (e.g. through cookies or contact forms), please see our separate Privacy Policy and Cookie Policy.

10. Liability

We aim to provide our services with reasonable care and skill. However:

- we will not be liable for any indirect, incidental, or consequential losses arising from our services or your use of the Site;

- our total liability for any claim relating to your services will not exceed the total fees paid by you for those services in the 12 months prior to the claim; and

- we are not liable for delays or failures caused by circumstances beyond our reasonable control (e.g. natural disasters, industrial action, or other force majeure events).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited (for example, liability for death or personal injury caused by negligence, or fraud).

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The version in force is the one published on this Site at the time of your enquiry or engagement.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless another dispute resolution method (such as mediation) is agreed between the parties.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Clarity Business Support

10 Studds Lane, Colchester, Essex, CO4 5EJ

Email: [email protected]